Payments. This fee is paid to the State of Maryland. Disconnections begin as early as 7:00 am on the scheduled disconnection date. My water/sewer bill is high. If it isn't, this is another indication the toilet is leaking. Additional Resources. Frederick Health Village (Behind the Walmart on Monocacy Blvd) 1 Frederick Health Way Frederick, MD 21701 COLLEGE PARK, Md. Unpaid water and sewer charges are a tax lien against the property and are also subject to the Annual Tax Sale. Create an Account - Increase your productivity, customize your experience, and engage in information you care about.. Sign In Customer service has always been our priority and we take pride in personally answering each call. If any of the color shows up in the toilet bowl, the toilet is leaking. The office is closed for all County holidays. Billable sewer charges consist of a fixed amount based on your total quarterly water consumption plus a fixed Ready to Serve Fee. Payments received (at City Hall) after the due date are subject to a 1% penalty per month. Clover Hill Inflow and Infiltration Project, Website User Policies, Terms & Conditions. They will receive copies of past due notices to forewarn them of the possibility that the water is scheduled for disconnection due to non-payment or the inclusion of the property in the County’s Annual Tax Sale proceedings. Do you have a toilet leaking?We would first recommend doing a dye test on your toilet(s). What are the business hours for the Water/Sewer Billing Office? A Late Payment Penalty will also be added to the account. Depending on the date you moved into your property, as well as our meter reading schedule, your first bill may contain pro-rated charges for the portion of the initial three month billing period. I can’t afford to pay my bill by the due date. You can set up automatic payment by registering your water/sewer account on our website at https://frederickcountymd.munisselfservice.com and following the steps to “Set Up Automatic Payment”. In the 2014 Maryland Gubernatorial race Republican Larry Hogan won Frederick County strongly with 63 percent of … This service can be cancelled at any time by calling our office. Water and sewer charges are billed quarterly. Yes, this is called an out-of-sequence meter read and there is a $35 fee for this service. Do you accept water/sewer payments after business hours? Failure to pay this bill within 60 days of the bill date may result in a discontinuance of service. Frederick County Government provides employees several remote connection methods depending on the applications you wish to access and the type or location of the computer from which you are connecting. How do I get service established in my name? Who do I contact if I have a water or sewer emergency? - Increase your productivity, customize your experience, and engage in information you care about. How does Frederick County bill water and sewer charges? Contact Us. If you would rather pay your utility bill over the phone please call 866-666-5556. Our volunteer program is suspended due to the virtual learning environment and social distancing requirements. Frederick County collects the Bay Restoration Fee from all residential and commercial water and wastewater customers and from improved properties served by on-site septic systems and wells. The Division of Water and Sewer Utilities (DWSU), through responsible management of the County’s water and wastewater infrastructure, strives to provide the community with a safe and dependable water supply and reliable waste disposal services that do not harm the environment or natural resources of Frederick County. E-check payments can be made on-line at https://frederickcountymd.munisselfservice.com. Please choose from the options below based on the applications you currently wish to access. If you cannot find assistance, please call 301-600-7900 for English or 301-600-7905 for Spanish to schedule your appointment by phone. The consumption is billed on a tiered schedule (i.e., the first 8,000 gallons are billed at a certain rate, the next 8,000 gallons or portion thereof are billed at a different rate, etc.). By Phone – To make a credit/debit card payment, please call 301-600-2182 Monday-Friday 8:00am-4:00pm, excluding holidays. FCPL correspondence is now paperless! No discounts or credits are given for filling pools or other outdoor uses. For Outlook Web Access, go to https://webmail.frederickcountymd.gov When logging in, Type NT1\ before your user name as shown in the screenshot below. DO NOT FLUSH! When to Pay Your Bill. If you would like to set up tenant billing, please mail the completed form, along with the $20 set up fee, to: Frederick County DWSU, 4520 Metropolitan Court, Frederick, MD 21704. I am a Frederick County Water and/or Sewer customer. Frederick, MD 21702 Business Hours: 8am-4pm PLEASE NOTE: During the COVID-19 Pandemic, the Health Department is not open to the general public without an appointment. Frederick, MD 21702 Business Hours: 8am-4pm PLEASE NOTE: During the COVID-19 Pandemic, the Health Department is not open to the general public without an appointment. There is a $50 fee for this test. Locating & Correcting Water Leaks in Your Home”. When a property is bought/sold, the settlement company handling the property transfer is responsible for notifying our office. Water/sewer accounts are liens against the property in Frederick County. If you think you have not received your quarterly bill, please contact the Billing Office at 301-600-2354. The Frederick County Health Department Lead and Asthma Program staff can be reached at 301-600-3326 or by e-mail at leadasthma@frederickcountymd.gov. We offer a one-time adjustment following the service line leak repair. Or, you can complete a Recurring Electronic Funds Transfer Form. Out of concern for the health and safety of Frederick County citizens, the Frederick County Senior Services Division, including senior centers, is closed to visitors. Yes, a fee will be assessed if a check is not honored, if your bank does not satisfy an electronic debit or if a credit card payment is not properly authorized. Ready to Serve Fees are fixed charges that cover a portion of the County’s cost for maintaining the treatment and delivery systems and administrative functions. Water leaks on the house side of the meter vault are the responsibility of the homeowner. The following online payment services are available: Treasury Services. FrederickCountyROW@registers.maryland.gov Thank you for your patience … They are open Monday through Friday from 10:00am -3:00pm and require that you bring a photo ID with you. Coronavirus Disease Resources; Food Resources; Warming Center Information. Water/sewer bills are due upon receipt. We are not responsible for mail not received by the post office. 301-600-1029 301-600-0312 (urgent non-business hours) TTY: 800-735-2258 Fax: 301-600-3111 What can I do? Customer Complaints: If you have any complaints or customer service problems with the Frederick office please contact Paul Taylor , District Manager, at 410-768-7000 (or 1-800-492-4575 TTY for the Hearing Impaired). Helpful Links. Additional Information on can be found on the Department of Water Purification and Distribution page . The Billing Office is open from 8:00 am - 4:00 pm, Monday through Friday. Do you accept water/sewer payments by phone? Website User Policies, Terms & Conditions. It is your responsibility to ensure payment is posted to your account on time. This quarterly charge appears on each bill for both water and sewer and does not vary with consumption. Accessibility; Contact Us; Photo Credits If the bill is not paid in full within 30 days, a 1% monthly interest charge will accrue and a late notice will be sent to the mailing address or email on file for the property. Due Date: All charges are due within 30 days of the bill dates. Can I change the mailing address for my water/sewer bill? Accessibility; Contact Us; Photo Credits /QuickLinks.aspx. Were you watering your lawn this summer or do you have additional people living in your home? All meter readings and billings are completed on a quarterly basis, on staggered cycles, based on the property’s geographic area. There is no fee for this service. 301-600-1029 301-600-0312 (urgent non-business hours) TTY: 800-735-2258 Fax: 301-600-3111 You may also contact one of the following outside sources for financial assistance: St Vincent de Paul Society – 301-662-4676; located at 112 E. Second Street, Frederick, MD 21701. Telephone Directory. A service fee of 2½% of the payment amount will apply. Can I receive my bill electronically instead of receiving a paper copy? Please visit our website at www.frederickcountymd.gov/wspaybill to view all payment options and instructions. Billable water charges consist of the amount based on your quarterly water consumption (the amount of water that passed through the meter since the last meter reading) plus a fixed Ready to Serve Fee. Payment for this balance will need to be submitted to us with certified funds (cash, cashier’s check or money order). How long do I have to pay my water/sewer bill before I am disconnected for non-payment? General Information: Please call 410-768- 7000 (or 1-800-492-4575 TTY for the Hearing Impaired) or email us at mvacs@mdot.state.md.us. FREDERICK COUNTY, MARYLAND. Yes, online payments can be made by accessing the Frederick County Citizens Self Service website at https://frederickcountymd.munisselfservice.com. When a property is bought/sold, the settlement company handling the property transfer is responsible for notifying our office. You will then receive your quarterly bill and any late notices via e-mail. How can I get my name taken off the water/sewer account? Editors frequently monitor and verify these resources on a routine basis. https://frederickcountymd.munisselfservice.com. I am renting out my property. 101 N Court Street ; Frederick, MD 21701; General Inquiries: 301-600-1380 (8:00 AM - 4:30 PM) DPW Switchboard: 301-600-1160 (24 Hours) Quick Links. Join our newsletter too for the latest programs and book recommendations. The County probably was named after Frederick Calvert (1731-1771), sixth and last Lord Baltimore, who was the Proprietor of Maryland from 1751 until his death in 1771 at … If you do not have an inside leak, you may have an underground service line leak. If you have questions about the Frederick County Government hiring process or the status of your application, please contact our Recruitment Department at 301-600-1070 Option 1. You can call the Billing Office at 301-600-2354 prior to your bill due date to inquire about a payment plan. Who should I contact? Curbside Testing at Frederick Health Hospital. I am selling my property. If you are changing the mailing address to send the bill to a Third Party, a Third Party Authorization Form would need to be completed and there is a $20 set up fee for this service and $5 quarterly bill fee. Address: Frederick County Health Department 350 Montevue Lane, Frederick, MD 21702. Payments can also be made on-line at https://frederickcountymd.munisselfservice.com. Why does my landlord get copies of my bill and late notices? If the bill is not paid in full within 30 days, a 1% monthly interest charge will accrue and a past due notice will be sent to the mailing address or email on file for the property. Community Promotion Grants ... CommUNITY 2030. Please contact the Billing Office at 301-600-2354 for the next available read date. Pay your Real Estate Tax Bill Online; Real Estate Tax Bill Inquiry; Claim for Refund of Tax Erroneously Paid The Division provides for the planning, engineering, construction, maintenance, regulatory monitoring and operations of the County’s water supply, wastewater disposal and solid waste pollution control infrastructure. Additional information on this program can be obtained on the State’s website at: http://mde.maryland.gov/programs/Water/BayRestorationFund/Pages/Index.aspx or by calling The Maryland Department of the Environment at 410-537-3000. We look to reopen our volunteer program as … You can, however, set up for your tenant or another bill payer to receive a copy of the bill in their name by completing a Third Party Authorization Form. We would ask that you leave a message and we will return your call as soon as possible. The funds are used to upgrade Maryland’s wastewater treatment plants and septic tanks in critical areas, and to establish cover crops to reduce nitrogen and phosphorus from going into the Chesapeake Bay. Origin: Frederick County was created in 1748 from Baltimore and Prince George's counties (Chapter 15, Acts of 1748). You may also email us at WaterSewerBilling@FrederickCountyMD.gov and we will respond within one business day. You will receive a letter in the mail from us detailing the amount of the payment and additional fees. I am moving. Frederick, MD 21701; General Inquiries: 301-600-1380 (8:00 AM - 4:30 PM) DPW Switchboard: 301-600-1160 (24 Hours) Quick Links. 2. We offer several ways to make payment, including EFT, check/cash in-person, or credit card online or over the phone. If you do not receive your bill or past due notice, please contact the Billing Office at 301-600-2354. I am buying a property that is on Frederick County water and/or sewer. Your browser's ability to accept cookies from this domain has been turned off. Yes, simply call the Billing Office at 301-600-2354 and a representative can take your credit/debit card information over the phone. Leaking toilets do not flood your home because they drain into the sewer lines. Please contact our office for more information about this adjustment. Where do I mail correspondence regarding water/sewer accounts? » Mail: Register of Wills, 100 West Patrick Street, Frederick, Maryland 21701. I cannot find my water/sewer bill. For more information, we recommend you visit these web pages for the latest updates: Current There are no public hearings currently scheduled for the Division of Water and Sewer Utilities. If the date of settlement changes, the settlement company must contact our office to avoid incorrect owner/account information and additional fees. Helpful Links. Frederick, MD 21702 Business Hours: 8am-4pm PLEASE NOTE: During the COVID-19 Pandemic, the Health Department is not open to the general public without an appointment. - Increase your productivity, customize your experience, and engage in information you care about. Can I get a meter read before the new tenants move in? (AP) — A Latina immigrant who said her detention during a traffic stop fit a pattern of racially discriminatory policing in a Maryland county has reached a … Yes, simply call the Billing Office at 301-600-2354 to add a phone number and/or e-mail address to your account. • Clean and disinfect frequently touched objects and surfaces. My water and sewer bill includes a Bay Restoration Fee. The Water/Sewer Billing Office is open Monday through Friday, 8:00 am to 4:00 pm and is located at 4520 Metropolitan Ct., Frederick, MD 21704. Commercial customers are charged based on the average daily sewage flow. The Citizen Access Portal allows the public to view and pay their Utility Bills and to view information and pay fees assessed on Building Permits, Planning and Engineering Projects and Licenses. If someone you know cannot complete the Frederick County COVID-19 Vaccine Interest Form themselves, please help them complete it and help to make an appointment when they are contacted. Requests for creating a final bill for the seller must be in writing using the Property Transfer Request Form. DUSWM does not offer account adjustments for leaks found inside the home. You can call the Billing Office at 301-600-2354 to request free dye packets be sent to you or you can use blue or green food coloring to test your toilet(s). Please use the envelope and bill stub provided with your bill, or as an alternative, mail bill payments to: Frederick County DWSU, 4520 Metropolitan Court, Frederick, MD 21704. Where can I mail my water/sewer bill payment? If you plan on going to this page in the future, you can add the link above to your Internet Favorites / Bookmarks For more information about leaks, please refer to “Locating & Correcting Water Leaks in Your Home”. My current tenants are moving out. Use an alcohol-based hand sanitizer that contains at least 60% alcohol if soap and water are not available.•Avoid touching your eyes, nose, and mouth with unwashed hands.•Avoid close contact with people who are sick.•Stay home when you are sick.•Cover your cough or sneeze with a tissue, then throw the tissue in the trash. Can I set up automatic payments from my bank account? You can call the Billing Office at 301-600-2354 during normal business hours and a Billing Specialist can access your account balance information. We cannot accept e-check payments over the phone. A 2½ % service fee applies for credit/debit card payments and a flat fee of $1.49 applies for checking account payments. Create an Account - Increase your productivity, customize your experience, and engage in information you care about.. Sign In Water/sewer bills are due upon receipt. Can I get additional notifications concerning my account status? Maps & APPS. 301-600-1029 301-600-0312 (urgent non-business hours) TTY: 800-735-2258 Fax: 301-600-3111 Please include the payment stub with your payment and write your full account number on your check. View a listing of our departments. Employment. Water service to the property is eligible for disconnection if the account is not paid in full within 60 days from the original bill date. Business FAQs, Senior Services Division Accessible Homes for Seniors, Severe Weather Frequently Asked Questions, Utilities & Solid Waste Management (DWSU). The situation is evolving. Who do I contact for billing questions? If the date of settlement changes, the settlement company must contact our office to avoid incorrect owner/account information and additional fees. FrederickCountyROW@registers.maryland.gov » Drop Box Located Behind the Courthouse during normal business hours. Therefore, if a tenant defaults on the water/sewer bill for a particular address, the responsibility falls to the owner of that property. What should I do if my water service has been disconnected? Do you accept water/sewer payments online? You can have a leaking toilet and not hear it. Behavioral Health Liaison: Sarah Drennen SDrennan@FrederickCountyMD.gov 240-439-0374. If you are not part of this security group, please have your manager submit approval via e-mail to IITHelpdesk@FrederickCountyMD.gov or via an Employee Logon Request form faxed to IIT at x12367. Create an Account - Increase your productivity, customize your experience, and engage in information you care about. Frederick, MD 21701; General Inquiries: 301-600-1380 (8:00 AM - 4:30 PM) DPW Switchboard: 301-600-1160 (24 Hours) Government Links. The owner’s name always remains on the account, even if he/she has set up Third Party (or tenant) billing. Alert Frederick County. This story map was created with the Story Map Shortlist application in ArcGIS Online. Yes, simply call the Billing Office at 301-600-2354 and we can establish paperless billing for your account. Location, contact, and scheduling information for many of the COVID-19 test sites in Maryland can be found at COVIDtest.Maryland.gov. Public Meetings. Can I get the bill put in the tenant’s name? If you do not see any color in the bowl, check the tank of the toilet to verify the coloring is still in the tank. However, with so many of our staff currently teleworking, we may not be able to answer your call immediately. Update your account email address so you never miss a notice. The Water/Sewer Billing Office is open Monday through Friday, 8:00 am to 4:00 pm and is located at 4520 Metropolitan Ct., Frederick, MD 21704. http://mde.maryland.gov/programs/Water/BayRestorationFund/Pages/Index.aspx. Yes, you can call the Billing Office to change the mailing address for your water/sewer bill. Early Childhood Grants, Programming and Initiatives in Maryland During COVID-19 State of Emergency; Contact information. You must be a member of the Remote Desktop security group to log on remotely. There are many reasons why your water consumption could increase. Frederick County Health Department Environmental Health Services Community Services/Burning Permits 350 Montevue Lane Frederick, MD 21702 If an application is incomplete or does not meet the required criteria, the applicant will be notified via phone or email within two (2) business days that a permit cannot be issued. You may call us at 301-600-2354. There is a $20 set up fee for this service and a $5 quarterly fee that will be included on each bill. Residential water/sewer customers are charged $5.00 per month, or $15.00 quarterly, on their water/sewer bills. Learn about what positions are currently available and how you can apply to be part of making a difference in Frederick County. 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