What steps did you take to remedy the situation? One of the most popular 'ice breakers'. Tell Me About Yourself Best Answers—Examples . As you probably know, the answer to this question depends on the individual. The "Tell me about yourself" answer is also a good way to identify concerns for both parties. Key points to tell me about yourself. I have learned how to listen and show empathy whenever a customer has an issue. Prior customer service experience. Focus on selling yourself to employers when answering this question and everything else will fall into place. Tell them something new by expanding on your experiences. After staying in that role for one year, I moved to my current role as a customer service manager for Company ABC. My day-to-day including working with vendors and customers, ensuring smooth events execution, travel plans, and overall scheduling for the executive whom I support. It allows the interviewer to hear a short, summed up version of your background and skills, and it gives them insight into what experience and qualifications you think are most relevant to the position you’re interviewing for. More so Economics and Sociology combination, How My Unique Skillset Enabled Me Get A Job Through CSS, How My Immediate Application Got Me A Job Through CSS, Read More On Professionals Hired By Our Clients, Corporate Staffing Services Ltd Discuss 2-3 of your most significant accomplishments. So the safest approach is to keep your answer work-related and share your career story, rather than personal details. Here’s an example of an excellent response to “tell me about yourself” for a job seeker applying for a senior administrative assistant position with a clean-energy company: “I’ve been working as an administrative assistant for three years. How do you keep yourself / your team / your colleagues motivated? Tell me about a time when a customer was reporting a technical issue that you didn’t know the answer to. My name is George. 4. This question may be used to assess your ability to think on your feet. If you are scheduled for a Customer service job interview, then it means you have already impressed them with your CV and Cover Letter when you applied for the position. I love Coldplay. 11. When you answer “Tell me about yourself,” etch a positive depiction of yourself in the hiring manager's mind. They hired me as their receptionist after completing my 120 practicum hours with them. Provide Specific Examples – Use data, numbers and stories to support your claims. I'm ready to take my experience to the next level. My most recent experience has been face to face consulting in the IT industry. Nailing the “Tell me about yourself” question starts with realizing that your interviewer already knows your job history thanks to your resume. In my current position at company X, I have developed and utilized various skills to help achieve results and contribute to the company’s productivity. Starting with my earlier positions, you will see on my resume that I worked as a commissioned sales associate for Company ABC for two years. Tell me about yourself. What do you dislike about working in customer service? Answers to All 25 Customer Service Q&As >. An ideal response would briefly state your career history and what skills you have been able to develop. Your response to this request will set the tone for the rest of the interview. It’s way too broad and we have no idea what the interviewer wants us to say. Include things like your attitude towards customer service and the people you’ll be encountering as well as your ability to problem solve for them and still maintain the reputation of the company and the products you’re dealing with. 4. It allows the interviewer to hear a short, summed up version of your background and skills, and it gives them insight into what experience and qualifications you think are most relevant to the position you’re interviewing for. My first role was with Company ABC. If I have a connection with my customers, I will better understand their needs and the voice of their business, therefore, offering a greater product. So your ideal response to the ‘Tell me about yourself’ question that will make sure the interviewer remembers to recommend you for the position should center on such skills. The growth opportunities in customer service really excite me. Highlight your life achievements that you are most proud of and make it a cohesive statement. ", "In marketing, customer service is the most important part of successful campaign delivery. Part 1: How to Answer "Tell Me About Yourself" There are a few key points to remember when answering this question during a job interview. “It’s important to remember that the reason this question is asked is because employers are really looking to … Your resume should touch on just the last ten years of your career, at most. Be … Also, how well do you handle conflict? Highlight a bit of your personality to break the ice. Here are a few more job interview tips to help you nail your response: Secondly, as my experience with the company grows, I can expect to be a more valued asset. Our interview questions are created by writers, most of whom have a long history of recruiting and interviewing candidates. Also, a very highly customer-service driven role. So how do you do this? I learned to be patient and listen to customer needs to give them consistent service and make sure they walked out happy. 31. Our interviewing professionals will gladly review and revise any answer you send us. For example, stating that you “improved customer service” is less impactful than “increased customer service response rates each quarter by 10–15%.” If you don’t have the exact information, estimate a realistic value. Eventually, I gained the promotion to assistant manager. Think about your strengths, what skills are you good at? Avoid beginning at the VERY the start of your entire career. Once that company merged with a competitor, I stayed on and gained promotion to assistant manager. And because it’s a question that many hiring managers lead with, it's also your way to start off on the right foot. Why do you want to join BPO? Whichever direction your answer ultimately takes, be sure that it has some relevance to your professional endeavours. ", "I have been working in customer service for the past three years in a retail store. Interview question for Management Trainee Intern in Dallas, TX.1. Q1. One of the most popular 'ice breakers'. Why should we hire you? TOP ANSWERS. All interview questions are created by MockQuestions.com and are not official interview questions for any organization listed on MockQuestions.com. The Wrong Answer. Tell Me Something About Yourself that Isn’t On Your Resume. “Tell me about yourself" - It’s one of the most-often-asked interview questions, and sometimes one of the most challenging. Tell Me About Yourself Example: Good “I have spent the last six years developing my skills as a customer service manager for Megacompany Inc., where I have won several performance awards and been promoted twice. 3. 30 Commonly BPO Interview Questions and Answers. ", "Before doing hair and makeup I worked in a restaurant where learned how to handle difficult customers and keep a positive attitude. Tell me about yourself.” It’s the interview question we all dread. 14. Tell me about a time when you made a poor customer service decision. Tell me about yourself? I love managing teams and solving customer problems.” I did my high school education from Mumbai and am currently doing my graduation from ABC, Pune. I am also very experienced in meeting customer needs and problem-solving. And we dread it for good reason. Is Your CV Getting You Interviews? Interview Question: "Tell Me About Yourself". I have been there, as the deli manager, ever since. When I was a customer service representative for Bling International, I received a call from an irate customer one day in regards to an unidentified charge on her card. I’m scared of heights. Mobile: 0798 568638, 0798 56 86 43,0718-610023: 0722 735 216. customer service interview questions and answers tell me about yourself Published by on 24 December 2020 on 24 December 2020 I have been in a sales-based role for the past eight years. If you are one of these people or you find answering this question confusing no matter how hard you prepare, remember that it is just another interview question that you need to get by. They do not necessarily have experience interviewing or working with the companies, careers or schools they may write for on MockQuestions.com. Tell me about a time you experienced exceptional customer service and why it was so good. Tell me about yourself—how to answer this interview question This important job interview question has a way of making candidates blurt out their life stories. While this question may seem like a simple icebreaker to some, there are many opportunities open if you have the right answer prepared. Briefly talk about your current employer. Since then, I’ve…” 2. It was entirely my job to turn them around by displaying impeccable customer care. It’s natural to be thrown by these kinds of … The BEST ANSWER example to the Interview Question "Tell Me About Yourself? “Tell me about yourself,” or questions like it, are common at the beginning of interviews as they ease both you and the interviewer into the interview. “To me, customer service means identifying the root of a customer’s problem and working to find a solution that surpasses their expectations using in-depth knowledge of the company’s service or product. Allowing you to craft perfect responses for your next job interview. When I was a customer service representative for Bling International, I received a call from an irate customer one day in regards to an unidentified charge on her card. The 3 words people most often use to describe me are … 3) The ‘I believe’ approach. “Tell me about yourself,” or questions like it, are common at the beginning of interviews as they ease both you and the interviewer into the interview. “I’m a proactive Customer Service Assistant with 4 years of experience handling various functions of Customer service, from dealing with dissatisfied customers to answering phone calls. This lack of order was because they were unhappy about their last experience. Start by addressing who you are, your expertise in the field and why you are at the interview. So approach it as is shown in the first section of the sample answer provided above. etc. September 16, 2019. Then list three to five strengths you have that are pertinent to this job (experiences, traits, skills, etc.). The ‘tell me about yourself’ interview question can really be nerve-wracking. ", "Using a discard tube helps to empty any air out of the butterfly tubing which allows the light blue top to be filled with the appropriate amount of blood.". For this reason, it is important that you prepare well and to do this you will need to satisfy their curiosity. Westland Now that you know how to answer, “tell me something about yourself”, you might be interested in how to answer an exactly opposite but equally challenging interview question: Tell Me Something About Yourself that Isn’t On … Your interviewer will use this as an icebreaker, ideally to put you at ease and get you speaking openly and honestly. Tell me about a time when you made a poor customer service decision. It's an important role that can take many forms." I was born in Paris, Texas, but I moved to Conway, Arkansas when I was ten. She has a st… I follow up on customer complaints and spend some time on the floor in direct sales as well. Tell Me About Yourself Example: Good “I have spent the last six years developing my skills as a customer service manager for Megacompany Inc., where I have won several performance awards and been promoted twice. The question is a good way to market your skills and ability. I have an experience of 2.5 years of working in a BPO which is the fastest growing industry and would like to continue with the same profession. Tell me a little about yourself; What do you like to do? ", "Through working in restaurants I learned how to handle difficult customers and keep a positive attitude. Can you tell me about a time when you had to make a decision when all of the data you needed was unavailable? I sometimes take a teddy bear with me when I go travelling. As an Inside Sales Rep for Company ABC, I called on existing accounts which had not ordered for over 90 days. Q: Tell me something about yourself. You can be comfortable knowing that your customers are in good hands with me. Do you have a question you would want addressed? including tips on how to score the highest marks. Once you have established your expertise and matched it to the requirements of the job, you can then structure your answer and practice it over and over. Consider the role and company culture Knowing a bit about the job, the company, and even the people you are meeting can go a long way when crafting your response to the "Tell me about yourself" interview question. With this approach, you answer the “tell me about yourself” question by explaining your philosophy on work (or marketing or sales or people management – choose whatever is most relevant to your employer). Begin your reply with the oldest listed customer service job on your resume. What was your approach, and how did it end up? Talk about a few of your key strengths as they relate to the job for which you are applying and how they can benefit from your strengths. If a team member wasn’t pulling their weight, what would you do? The interviewer would like a brief overview of your customer service experience. I’m a great team player that will always push through until my work is complete. Open-ended questions like “Tell me about yourself” are frequently asked at the beginning of interviews to get the conversation started. Example: "For me, customer service is the act of providing the customer with the support they need to make purchasing decisions, understand the product or seek guidance from the company. How to answer tell me about yourself for Sales and marketing positions "I have been in sales/marketing for 5 years. I have also won several awards for my exceptional performance in solving customer problems and forming new customer relations that resulted in a 20% increase in sales. Being a customer service oriented company, name a time in which you faced a challenge in that service with a customer and how did you resolve it? I have a lighthearted personality and am able to easily connect with a variety of personalities. Define what you do as it relates to the job, think about three to five past experiences that are relevant to the job at hand and try to quantify in terms of time, money or people. Explore expert tips and resources to be more confident in your next interview. Customer service or customer care teams not only provide assistance but also ensure customer satisfaction and customer retention for the company. I have always felt good customer service is a critical part of any successful sales/marketing strategies and the reputation that a company has for maintaining long satisfaction is something that has always fascinated me. But that isn't what potential employers want to hear. How do you keep yourself / your team / your colleagues motivated? Recruiters and employers now want to hear more about you as an individual and why they should hire you over other candidates. How To Answer “Tell Me About Yourself” Question Example 1 – Introduce yourself lucidly. For some, this is the most challenging question to answer, as they wonder what the interviewer really wants to know and what information they should include. A candidate who has a history of making great decisions and brainstorming new ideas during lunch meetings may be surprised to go into a place where lunch is eaten by oneself at the desk. If … Not listed on my resume is the serving job I had at University. If you are looking for a job and working with a recruiter, he or she may kick off the conversation by asking, “Tell me about yourself.” Well, what should you say? Can you manage multiple tasks simultaneously? Tell me about a time when you had to deal with conflict. Customer service has been at the heart of every marketing role I have held in the past eight years. I really enjoy helping others, which is why I am excited about this opportunity! Tell me about yourself. You know what they say— You never get a second chance to make a first impression. ", "My earlier career was in a retail based customer service position and since then I have always had some sort of customer facing component to my position. Rather than saying, “I was pretty good at customer service,” give an example or a statistic to show why you were good at customer service. It's one of the most frequently asked interview questions: "Tell me about yourself." Below are the answers to these 30 commonly asked BPO interview questions and answers. A: I thrive in a fast-paced office where I can work on ratcheting up efficiency. “Tell me about yourself” doesn’t mean “give me your complete history from birth until today.” It doesn’t even mean “walk me through your work history.” It means “give me a brief overview of who you are as a professional.” You might wonder why interviewers even ask this question; after all, they have your résumé! “Just be honest” is the advice given by many careers experts. As a customer service professional, your best skills will be customer and client related as you have to interact with customers on behalf of the company on a daily basis. Tell me about yourself? My role includes face to face customer service, customer complaint follow-ups, as well as attendance at some events such as food drives and other charitable efforts. Check the company website, skim through social media accounts, and review any media coverage. What is the difference between onshore and offshore outsourcing? It’s one of the most frequently asked questions in an interview: Tell me about yourself. 9. Have you been applying to jobs that you qualify & not getting interviews? Discuss 2-3 of your most significant accomplishments. I also worked as (X position title) for (X company) upon graduation from university, where I was responsible for (X duties related to those listed on the job posting). First, at department store ABC where I worked at the customer service desk. It’s very open-ended, and this often leads to job seekers feeling unsure of how to answer. Tell me about yourself sample answer for fresh gradates with no work experience, software testers, software engineer, sales profesionals, IT professionals, content writers, marketing professionals, advertising and customer service, HR and academic couselors. Talk about a few of your key strengths as they relate to the job for which you are applying and how they can benefit from your strengths. What Is Your Preferred Method of Communication? Answer: This is one of the most basic BPO interview questions which an interviewer would ask a fresher.The very first sentence of your answer should be … ", "Sales and customer service go hand-in-hand. If the context isn’t clear, you need to know more about the question before giving an answer. When were you able to resolve a problem within work? Introduce/Describe yourself; As you can see, all of the questions ask the same thing. How to Sell Yourself to Anyone in an Interview! When employers ask, “tell me about yourself,” in an interview, they usually want to hear about you as a professional. It also depends on the role. What does commitment mean to you? Tell me about your greatest strengths/weaknesses? ... "I have been in the customer service industry for the past four years. Attributing your results in the form of numbers or percentage shows employers just how good you are in your  job and is a surefire way of creating a lasting good impression. 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