"my report is looking all correct. "Please help to resolve this. Configure a named credential and remote site according to the specifications outlined in the business requirements. For example, Basic vs Premier support. Its much informative and really i got some valid information.Lapel BadgesInternal Signs, Hi I am stucking step 2, I can't find these options in case layout NewInvestigating CauseInvestigating SolutionResolving with CustomerEscalatedClosed. Review the steps to create the 'Cloud Technical Team Support Process'.". Also, my email-to-case and email on demand are checked. Are you sure it is about that? https://trailhead.salesforce.com/en/content/learn/modules/reports_dashboards/reports_dashboards_report_types, Hi i am stuck at step 4 with the error"Challenge Not yet complete here's what's wrong:We couldn't find the Advanced Cases configuration. This is where you start building out the ability to manage support levels. I have created data categories and Subcategories and have activated.But have issue with the above error. hmmm Could you check the Group Name to make sure that it is Basic_Support_Agents Also- What other steps have you taken? Executive Report Tips: SolarBot Loyalty Revenue This report is tricky, but I don't want to give away the solution! I don't know what else to try. "I named the process :"Cloud Technical Team" !Not sure what is going on .. Email to Case would already be on if youve followed the instructions carefully now its a case (ahem) of establishing a routing address and making sure it doesnt need a firewall agent to work. Ensure you set up the routing for Advanced Cases properly.I configured both Advanced and Basic Case Configurations But still getting same Error. *must be completed in lightning experience*1. Yes! I have the same problem, I have the same problem, could you solve it? This comment has been removed by the author. I recommend that when youve finished this superbadge, TURN THIS OFF unless you want to be inundated with auto-response emails! My brother has started to play with me! @Joy.. Can you please share the solution ?r. A few things to check:1) On the custom app - Object added?2) Case page layout (don't forget that you've created a custom one) - What fields have you added?3) On the record page - added the component to "count down" until the next item due? This is so annoying. Sounds like an easy oops! I am not sure whether its correct or not. You also get personal insight into the life of a Trailhead Baby! May 20, 2021; kate taylor jersey channel islands; someone accused me of scratching their car; Intel System Validation Engineer Interview Questions, Section 215 Madison Square Garden, Fedex Routes For Sale Pa, Newport Victoria Crime, Michigan Court Ori Numbers, Biology: The Dynamics Of Life Pdf, Open Support Cases You ma, I might complain about my brother sometimesespecially how he takes up so much of mom's timebut I've decided that he really is a nifty fellow. Have you set up the routing address? hmmmm I think I just had to drag the filed onto the layout. Report Modifications: Sales Two words: Filter Logic Support If you get this errortry stacking to 100% and make sure that you have a "horizontal" style chart. Could you share what you have for your dashboard/report/etc and I'll take a look! The text was updated successfully, but these errors were encountered: Can You Please Provide the notes So we Can Follow That And Solve Superbadge. Thanks a lot because I asked SF support and got this answer which did not help me much. I am stuck on challenge 5. If the instructions leave you scratching your head - tackle this quick project prior to starting challenge 2. This type of information has a track record of assisting businesses of all sizes in producing outstanding user experiences.If you want to know about then you can click here.Thanks for sharing. (Email to rebecca@capstorm.com). I'm working on the Service Cloud super badge and the error below is driving me nuts! Thanks, Michal. As with all the reporting superbadges, its important to take note of how the data is to be organised and sorted. The simple things Hey, i'm on challenge 3 and almost done. The first think I would try is to create a case with an email address that is yours then run the macro to make sure that you get the email. Ensure you add a way for agents to customize who is assigned to each role for each case.I have already added the roles Edit | Replace Customer Contact Read OnlyEdit | Replace Support Lead Read/WriteAppreciate your help. I used a new trailhead playground created exclusively for the service cloud badge. Glad you solved the problem! here's what's wrong: We can't find the Case Stages for the Cloud Technical Team Lifecycle. Any advice?Thanks in advance! Couldn't figure out where I go wrong.. What profile did you clone to create Cloud Team Billing Support? Please guide me on this.Thanks. I'm also having issues with challenge 2 - it seems super simple, but I've tested many times and am still getting the same error message: I am doing Service Cloud Specialistchallenge 2. Usually this is due to some pre-existing configuration or code in the challenge Org. Well occasionally send you account related emails. Nice and informative blog! Due to the fact that we created custom page layout, I totally forgot to add the 'Entitlement Name' and give it access to the required profiles. Thank you SO MUCH. Wait 24 hours then re-create the process. This exam zones into Salesforce's second most popular product, diving deep into all the features that make up the Service Cloud. Alas, fingers crossed for the next challenges. Trailhead Baby any idea? !Challenge Not yet complete here's what's wrong:We can't find that Low Priority Cases have been assigned to the 'Basic Case Organizer' queue. Sorry . Review the steps to ensure you configure the Case Stages for the Cloud Technical Team Lifecycle.". If you need more help, leave a comment! I'm wondering if that has anything to do with it?Any direction pointing is greatly appreciated! I have created also both categories. can you please suggest something? Hi I am stuck in challenge 6. I found it helpful to take a separate notebook and write down the steps that I would need for each challenge step - for example - My rough notes for challenge 1: Create 2 profiles. Go to a case- check the Status options. The key word is "rename." I am getting an error in challangee check: Challenge Not yet complete here's what's wrong: Ensure Case Status is set directly from the Macro not through a Quick Action, Trigger, Workflow, or Process Builder. (Not the "standard platform user", just "standard user"). There are two recurrence options for the "required steps" - you will nee to use both of the options as one of the steps is repeated twice. Hi I'm working on challenge 3 and I'm getting this error "We can't find Entitlements on the Case Lightning Page. on 6th challenge. . Look at the page layout again- there is another item you will need to add. You have to make the article "Linking SP-100 to SP-200" visible to everyone. Ensure if an agent picks up a case, but decides it's wrong for them, they can send it back by selecting 'Wrong Queue'. If you've been introduced to the world of Salesforce, you might have heard of a little thing called a superbadge. +12,700 Points +300 points. 3 new items on utility bar. Case Teams -> Case Team Roles , create 2 roles and make sure that both have correct Case Access. We recommend using a new Developer Edition (DE) to check this challenge. Open a Case in the service console.2. Thanks for your time! Ensure you set up the routing for Advanced Cases properly.could you please help me to solve this error. Thanks so much for responding. I would also like to contribute in your knowledge by providing you wonderful information on top 10 UI/UX trends in 2022 . I have checked all of these things and my challenge still gives me the 'We can't find Entitlements on the Case Lightning Page. stuck in challenge 6 please help. It's likely something simple like an extra character. @MM - thanks for your time. What am I missing? I was able to work out a solution, I will outline it below. I am the Trailhead Baby! Make sure that the correct date range is selected. Test it first by using real email addresses before you hit that button! Below are tips and gotchas for each report / dashboard. :), I am unable to solve this. Hello, Could you please advise on the below error: T hank you.Challenge Not yet complete here's what's wrong:We can't find the correct Milestones for High Priority Cases. Hi Trailhead Baby,I just started this super badge and I am on Challenge -1 . Ensure if an agent picks up a case, but decides it's wrong for them, they can send it back by selecting 'Wrong Queue'. Appreciate any help. this blog is beneficial and great information to share with us. Which checkbox I have to checked in Step 5.Actually I am getting below error:"Challenge Not yet complete here's what's wrong: We can't find that Case Agents have access to Knowledge. 3. Sales at Lychee shadow Trailhead Baby, THANK YOU SO MUCH!. E.g. Thanks for sharing your great ideas, thank you so much and keep share.Custom Name BadgesMagnetic Name badges. There are a few steps to this oneso if you've done all of these things and are still having trouble, I'm happy to take a look at screenshots. Knowledge Sidebar is enabled in the Cloud Technical team page layout (and in all other layouts) but the message persists.Any idea on what else to look for. !I have the same error in challenge 2I am standing in this error for a long timeThe name in my Case page layout is 'Cloud Technical Team' but not runs. Could you suggest how to troubleshoot it ? Edit your action, and on the lookup field for the "assigned to" there is a drop down on the left. Could you share a bit more details on what you have done for this step? You, my amazing reader, get more than tips for a Salesforce Superbadge. Excellent statistics for your blog, thanks for taking the time to proportion with us. Modified 2 years, 1 month ago. If the answer is a dev org and you are still on step 1 or 2 of the challenge, I would just start over in a playground. I added the email action for both Classic & Lightning case layout but i do not see the Email button and when i test the console, i can not send and email. The macro works without the email button being visible. Did you perform any particular action to get the email available on the console ? Is knowledge.* On the lightning page layout? * Email Alerts I needed the Email Alerts set up before I could create either the process or the approval. Still stuck? Designers follow many disciplines to create a better online experience for everyone by improving accessibility, user research, and prototyping. But I have created this Data Category, so I'm not sure what the issue is. Ensure you set up the routing for Advanced Cases properly.I have 2 routing configurations: advanced (least active/units of capacity:2.00/priority:1)and basic (most avaliable/capacity:1.00/priority:2)I have 3 presence configurations: advanced case organizer(capacity:20), basic case organizer (capacity:20) and overflow(capacity:100) and all of them are avaliableI have been re-reading the pre-requistes but I'm stuck big time. MVNOs, Challenge Not yet complete here's what's wrong:We can't find the Case Stages for the Cloud Technical Team Lifecycle. Ensure the Entitlement Field is visible to the System Administrator ProfileI've checked the console app, even gone through the SA profile, but i don't seem to understand what needs to be done. Confused? Ensure Agents have access to Knowledge when viewing a Case". I started the whole of the following steps in this section with the objective of creating a macro. Challenge 2, under the "Support Is a Team Sport" portion of the requirements, it talks about creating Customer Contact and Support Lead Help with Superbadge Service Cloud Specialist step 4 5- Ensuring the project runs smoothly by providing round the clock services As Salesforce continues to double down on the. Ensure you set up the routing for Advanced Cases properly. Review the steps to ensure you create the Case Page Layout for the Cloud Technical Team.Is it how I named it? Did i use the wrong template? Process Builder sketch Last night, I drew a rough sketch of my process: Was it pretty? error, has anyone found any way around this? Have a question about this project? Note the filter. Create the Cloudy Technical Team support process! What other fields do you need to add? Are you sure you want "email to case"? Take a break, grab a snack, and watch this video. New Profile button, instead of hitting the Clone button on the Technical profile page. hmmm This looks good. took me 2 hours to undersand that, and without your comment I could have been there forever!! And I've included milestone tracker in the page layout. Please help me.Thanks,Vinay Manduva, Techforce services is a Salesforce Consulting Services in Australia Specialising in delivering end to end Salesforce solutions ,Consulting, Implementation DevOps partners in australia We deliver applications and services more rapidly and reliably, but its more than a methodology it cuts to the very core.Salesforce Data Analytics let us help you become a data driven organisation and ensure your data is working hard for your business This includes implementiSalesforce consulting companiesSalesforce ServicesStaff augmentation companiesSalesforce integration companiesSalesforce Implementation servicesSalesforce DevOps partnersSalesforce DevOpsManaged project services, Techforce services is a Salesforce Consulting Services in Australia Specializing in delivering end to end Salesforce solutions ,Consulting, Implementation DevOps partners in Australia We deliver applications and services more rapidly and reliably, but its more than a methodology it cuts to the very core. Hello, Thanks for your feedback. Service Cloud Specialist Superbadge - 4,5,6,7. For those of you who know me, you probably know that Im lucky enough to have a job that. I got the same error and for me changing the Record type to "Cloud Technical Team Lifecycle" instead of "Cloud Technical Team" fixed this error message! MVNO Providers3. read more, Learn Salesforce with Gemma Homework and Recordings, Introduction: Learn Salesforce from Scratch Totally Free, Tips for Passing the Lightning Experience Reports & Dashboards Specialist Superbadge, How Chris and I used Salesforce to help with mental health, functional people looking to brush up on their Service Cloud skills, developers who would like to know more about how Salesforce can be used in the front end, Anyone studying for their Service Cloud consultant certification, Think back to the pre-requisite badges theres something you have to enable before allowing emails to be sent from a Case. What can I attach to help diagnose what I am still missing? I feel I can very confidently now teach people about Service Cloud productivity in Lightning and now also have some practical experience in setting up Omnichannel! on Challenge 4 of the Service Cloud Specialist and I am going around in circles :(I have: 1: . sportsbet korsan taksi hacklink sportsbet vbet taksi hacklink vbet mrbahis, Book your first outdoor furniture in UK, Visit: rattan garden furniture, slot sitelerikralbet betpark tipobet mobil deme bahisbetmatik kibris bahis siteleri poker siteleri bonus veren siteler4GT, This afternoon, I added a genius wig in an attempt to look a little older and more experienced. @Trailhead baby I am having same error message. Keep working, great job i believe you should like my post home care specialists. Thank you! I'll take a look as soon as Trailhead is back up! I've no clue what more I need to do to complete this challenge. Hi John,Could you please let me know what would be the work capacity for Basic Cases and Advanced cases, i have set it up for 20 each and 100 for overflow configuration, couldn't pass the challenge.. Just finished my Superbadge # 5: Selling with Sales Cloud Specialist :-) | 15 comments on LinkedIn I still get the error: Challenge Not yet complete here's what's wrong:We can't find the status 'Wrong Queue'. Rated Accounts by State The record count for state and account rating are automatically added. You cannot customize its label or logo". Modified 2 years, 1 month ago. Ok. Let's go to the App Manager- Share exactly what the App Name and Developer Name are. This, like all superbadges, requires a careful read through the instructions prior to any clicking. Yeah, meant task.And yeah, completely missed that dynamic case owner assignment until just a few minutes after I sent my comment. "Wrong Queue" is not a queue. Trying new things- my baby brother practiced crawling through a tunnel. Ensure Agents have access to Knowledge when viewing a Case." I'm sure you've done this but is omin-channel enabled? Desktop Analytics Exploration [2 hrs] (Follow @SForceAnalytics) Data Integration Specialist [8 - 15 hrs] Its pre-requisite Modules: Apex Integration Services [2 hrs] Asynchronous Apex [1 hr 30 mins] API Basics [2 hrs] Lightning Flow [2 hrs 5 mins] Projects. []Safari (might not matter)The biggie- violation action- Does need to be dynamically assigned. "I have created the Entitlement Process named "Cirrus Support Process" twice now. Superbadges are specifically made to reflect real-world, hands-on challenges, and prepare you to use your skills for clients and businesses requiring unique and . I can only click on the Email tab. Any help! Use the search o. Hello! Does anybody have a moment to help? Think of this like a Sales Process. where you have opportunity stages associated with the process. Your help is needed! Tags I have all the Data Categories entered correctly (and have reset each page several times) and yet it still gives me this error:Challenge Not yet complete here's what's wrong:We can't find a data category called 'Reimbursements and Payments Topics'. Some changes are done at Challenge 2. We recommend using a new Developer Edition (DE) to check this challenge. My error message is "Challenge Not yet complete here's what's wrong: We can't find the Cirrus Support Process. Something is blocking the challenge checker from fully running. I have created and recreated the Cloud Technical Team support process more times than I can count. Hi,I am stuck with this error:Challenge Not yet complete here's what's wrong:We can't find the Cloudy Weather response sent reusable text. My bet is that you missed one checkbox in the setup. Intermediate case users can access both lists of cases. Review the steps to ensure you configure the Case Stages for the Cloud Technical Team LifecycleGetting this error can anyone please help. Please help. I just finished the superbadge. Thanks! Did you verify that the action is on the page layout Salesforce Mobile and Lightning Experience Actions. and me too!! I have added the macro in a new folder & given 'manage' access to the public groups created for this badge as well. "Not able to figure out what is wrong here. I got the stages added - its the 'and assign' that's hanging me up. Would you like to share a few more details on how you currently have things set up? A huge thank you to Jocelyn Fennewald , Salesforce MVP, for pointing out the "remove all columns" option within the report creator. Challenge 4 Case Routing. The macro itself is working fine. If not, I'm happy to take a look at the details of your macro if you would post them as a comment. I enjoy playing on Trailhead, taking long walks with mommy, watching the Florida Gators with daddy, and chasing my two dogs. I usually visit your website and I always learn something new from here. I have enabled the knowledge in the page layout but still get the same error Is there anything else to try? Thanks for the quick reply : still struggling :-( I actually enabled ALL checkboxes in Email-to-Case Settings, but still not working. We can thus say that UI and UX design covers a vast area, exceeding the simple wireframes. Grab a pen and paper. Hi Trailhead Baby, I'm losing my mind here. Select edit page4. A huge thank you to Jocelyn Fennewald , Salesforce MVP, for pointing out the "remove all columns" option within the report creator. Change the labels for Case and Product To Maintenance Request and Equipment respectively. Ok, wracking my brain here Getting error: We can't find a Contact Customer Case Task. I am attempting Challenge 7 on the Service Cloud Specialist Superbadge. I created a new dev org to complete the badge.Challenge Not yet complete here's what's wrong: There was an unexpected error while verifying this challenge. For the issue posted by @Atapper, if anyone else is still confused, all you need to do is to add to the Status field picklist in the Case objects, these values: If any one is facing problem related to ". I keep getting this message on step 3:Challenge Not yet complete here's what's wrong:We can't find the Entitlements Tab on the Console. There are many items involved in challenge 2. On Feb. 11 you said "Cloudy Technical Team is correct name wise for both the record type and the process". Hi Trailhead Baby,Having problem with Challenge 4 with an error message:Challenge Not yet complete here's what's wrong:We can't find the Support: Cloudy New Email template. Note the filter. Have you guessed the theme of the photos that go along with the Trailhead - Process Automation Specialist Superbadge series?They are a few of my favorite day to day processes! Did it help? I dont see any check box under layout properties of Knowledge. It is hard to give many hints about this step without giving away too . Skip Main Navigation. It's a picklist. Did you check the values? I'm at a loss as to what I could be missing. Enter the billing service credentials in the custom setting. Ensure the Macro sends an email to the customer.I have submit in Macro and when i run it I can see it works fine and close the case successfully.Did you find a solution? I have used knowledge 1000 times and have never had anything like this. I'm sure i did #1 and #2.What do you mean by "count down" component for #3? Service Cloud Specialist Superbadge. HiiI face some problem while trying to finish this challenge:Set report, dashboard, and public list view security settingsChallenge Not yet complete here's what's wrong:There was an unexpected error while verifying this challenge. Tnx, hmmmm What you have sounds correct. Hi Trailhead baby, I am stuck on Challenge 7I keep getting the error "Challenge Not yet complete here's what's wrong: We can't find the Type as the first grouping field. read more, Youre going to think Im totally pathetic for writing about this!!! I wish I had a good answer for you! Viewed 13k times 0 I have tried to find the answers in the Community but am still struggling. By creating separate question and Answer fields in Knowledge,I was able to complete the challenge. I'm sure it's something little! Ensure you create 'Billing Topics' for Knowledge." "Challenge Not yet complete here's what's wrong:Ensure you set up Email Routing to work without having to install the Email-to-Case agent behind a network firewall. If you're using a new DE and seeing this error, please post to the developer forums and reference error id: EVUFSEOY. We can't find a field called 'Question Long Text Area'. Part of doing the Service Cloud Specialist superbadge is trying new things, so I am putting up picture of new things that I've tried recently. Ensure a High Priority Task is created for the case owner to contact the customer.Please do the needful. Yes! Hello,I'm stuck on Challenge 4 with the error:"Challenge Not yet complete here's what's wrong:Ensure you set up Email Routing to work without having to install the Email-to-Case agent behind a network firewall. Hi, I am stuck on Challenge 7I keep getting the error "Challenge Not yet complete here's what's wrong: We can't find the Type as the first grouping field. Various trademarks held by their respective owners. After editing the service console, you might have to edit the new profiles. Hi Trailhead Baby,i'm getting this error, i have also created new tast with Name Contact Customer with high priority but still getting error.Challenge Not yet complete here's what's wrong:We can't find a Contact Customer Case Task. Ask Question Asked 2 years, 8 months ago. You will need it. Yes you do. Hi,Oh I got it! January 07, 2019. donut! I'd do a quick google search on Salesforce Macros- It's a point and click process. The next requirement is to enable a specific feature that enables the pushing of cases to a user based on availability. This superbadge in specific helps building reusable granular components. Two things try a different merge field for the name. Ensure the Macro sends an email to the customer.I have submit in Macro and when i run it I can see it works fine and close the case successfully.Not sure what needs to be done, any help..? What should I do? Change the labels for Standard Objects and Fields in Salesforce Go to Setup -> Customize -> Tab Names and Labels -> Rename Tabs and Labels. "Challenge Not yet complete here's what's wrong:We can't find the 'Send Email' macro. Goodness! I set up the Advanced Cases and Basic Cases Routing Configurations for Omni Channel, and gave advanced cases a routing priority of 1 and the basic cases a priorty of 2. however it seems that whatever is the second priority the challenge cant find. I have created data categories and Subcategories and have activated.But have issue with the above error.